The warranty period for spare parts is 30 days from
the date of original purchase (the date of receipt of the goods). With regular
customers are more loyal conditions.
We constantly monitor the quality level of our
products, check the "controversial" components, so the defect rate is
«Welcome-mobi» produces 100% replacement of parts that have are any
defects found to the full installation details in the smartphone or tablet.
When installing displays, touchscreens, and the remaining parts - the
protective tape can be removed only when the phone checks for all the possible
If the item was installed and warranty terms are violated - replacement,
refund and exchange are not made.
The warranty period for accessories and spare parts for mobile phones -
30 days for wholesale customers 90 days from the date of purchase.
returning items to the storage of the company «Welcome-mobi» - on the balance
of the client enters the amount of the cost of parts. Cost is determined by the
details of the day to return (at the current price-list price). Defective goods
is changed to any other, according to the monetary equivalent.
and exchange of defective details only after preliminary diagnosis of parts
specialists «Welcome-mobi» quality department of the company
term diagnosis to 14 days.
Conditions of return:
of warranty return:
while marketable appearance is saved
without mechanical damage
without traces of repair
with guarantee tape on the displays and touchscreens (important - to remove and
re-pasted - not accepted), with a seal, name stamp,
follow the terms of guarantee.
returning of defective details, you need to fill "return of goods
act" with cogent and described reasons of return. The client sends the
completed form to the e-mail firstname.lastname@example.org or to a personal
manager. In the case of a defect, it is necessary to take a photo of the
defective goods, to accelerate the detection of a fault by our specialists.
to comply with all of the above items warranty on parts is not covered! Be
careful when installing!
a new product is made within 1-3 days, in consultation with the lead manager.
goods because "not needed", "customer mistake," "not
for sale", after 3 days, you can return with a commission of 10%, provided
that the protective tape has not been removed and there is no trace of
exploitation. Cost is determined by the details of the day of return, at the
current price in the price list. Be careful when ordering!
transaction to the balance is made only after the diagnosis of the goods (look
the goods return policy).
sending goods to diagnose, please contact the manager
Company «Welcome-mobi» is a direct supplier of components for mobile
phones, which allows us to monitor the quality of our items and to respond
quickly to potential problems.